CM v2

[CM] [JHA] [E1] [C4] Differentiating Crisis Management and Business Continuity Management

moh_heng@bcm-institute.org (Dr Goh Moh Heng) — Wed, 11 Nov 2026 09:10:06 GMT

Crisis management and business continuity management (BCM) are often spoken of as if they were the same thing. They are close relatives, they work together, and in a small organisation the same people may carry out both. But they answer different questions, use different tools and are triggered by different circumstances. Jamiyah Home for the Aged (JHA) will make better decisions, and waste less effort, if its Board and senior staff understand the difference.

[CM] [JHA] [E1] [C3] Identifying Crisis Management Goals for Jamiyah Home for the Aged

moh_heng@bcm-institute.org (Dr Goh Moh Heng) — Wed, 11 Nov 2026 08:55:35 GMT

Every programme needs a destination. Without clear goals, crisis management drifts into paperwork: plans are written because someone said they should be, and nobody can say whether they are working. This chapter helps the Board, the Superintendent and senior staff of Jamiyah Home for the Aged (JHA) decide what crisis management is for, in terms specific enough to guide decisions and to be checked later.

[CM] [JHA] [E1] [C2] Understanding Your Organisation: Jamiyah Home for the Aged

moh_heng@bcm-institute.org (Dr Goh Moh Heng) — Wed, 11 Nov 2026 08:47:26 GMT

A crisis plan is only as good as the picture of the organisation behind it. Before JHA decides how to respond to a crisis, it must be clear about what it exists to do, whom it serves, who depends on it, what it relies upon and what it cannot afford to lose. ISO 22361 treats this as the foundation of crisis management: understanding the organisation's context, objectives, stakeholders, and the environment in which it operates.

[CM] [JHA] [E1] [C1] Introducing Crisis Management for Jamiyah Home for the Aged

moh_heng@bcm-institute.org (Dr Goh Moh Heng) — Wed, 11 Nov 2026 08:40:58 GMT

Crisis management gives Jamiyah Home for the Aged (JHA) a clear, rehearsed way to protect its residents, its people and its reputation when something goes badly wrong. This eBook is the first in a three-part series, Crisis Management in Action: A Practical Implementation Guide for Jamiyah Home for the Aged. It is written for Board members, the Superintendent and senior staff who have never studied crisis management or business continuity management (BCM) and who want a plain, practical starting point.