---
title: "[CM] [JHA] [E2] [C10] [Back Cover] Implementing Crisis Management for Jamiyah Home for the Aged"
description: "Back cover for Implementing Crisis Management for JHA: a practical ISO 22361-aligned guide and the CM-5000 Crisis Management Expert Implementer course."
---
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###### Crisis Management in Action: A Practical Implementation Guide for Jamiyah Home for the Aged
# \[CM\] \[JHA\] \[E2\] \[C10\] \[Back Cover\] Implementing Crisis Management for Jamiyah Home for the Aged
*[![\[CM\] \[JHA\] \[Full Banner\] \[Haze\] A Practical Implementation Guide for Jamiyah Home for the Aged](https://no-cache.hubspot.com/cta/default/3893111/bdc00ed8-f19a-4103-a408-1d726db0e452.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/bdc00ed8-f19a-4103-a408-1d726db0e452)*
*Crisis Management in Action: A Practical Implementation Guide for Jamiyah Home for the Aged* sets out, in practical terms, how Jamiyah Home for the Aged (JHA) can build the capability to protect residents, staff and visitors when something goes seriously wrong. This second volume, *Implementing Crisis Management for Jamiyah Home for the Aged*, follows the BCM Institute's seven-phase Crisis Management Planning Methodology, aligned to ISO 22361, from the first project decision to the yearly review cycle. It is written for crisis management and risk professionals at JHA and its managing agent, and for BCM Institute members who work in residential and welfare care.
[![\[Logo\] \[CM\] Certification Transparent](https://no-cache.hubspot.com/cta/default/3893111/93e4d869-8de4-4ffd-8aad-33538c5ce0ee.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/93e4d869-8de4-4ffd-8aad-33538c5ce0ee)
[Dr Goh Moh Heng](https://blog.bcm-institute.org/cm-v2/author/dr-goh-moh-heng) Nov 12, 2026
## [![\[CM\] \[JHA\] \[Full Banner\] \[Haze\] A Practical Implementation Guide for Jamiyah Home for the Aged](https://no-cache.hubspot.com/cta/default/3893111/bdc00ed8-f19a-4103-a408-1d726db0e452.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/bdc00ed8-f19a-4103-a408-1d726db0e452)
*[![\[CM\] \[JHA\] \[E2\] \[C10\] \[Back Cover\] CM eBook 2](https://no-cache.hubspot.com/cta/default/3893111/56b10584-df7f-4ddc-aea5-58df10ebead6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/56b10584-df7f-4ddc-aea5-58df10ebead6)* sets out, in practical terms, how Jamiyah Home for the Aged (JHA) can build the capability to protect residents, staff and visitors when something goes seriously wrong. This second volume, *Implementing Crisis Management for Jamiyah Home for the Aged*, follows the seven-phase Crisis Management Planning Methodology of BCM Institute, aligned to ISO 22361, from the first project decision to the yearly review cycle. It is written for crisis management and risk professionals at JHA and its managing agent, as well as BCM Institute members who work in residential and welfare care.
- **A clear route from start to finish:** CM Project Management, Crisis Scenario Risk Analysis and Review, Business Impact Analysis, CM Strategy, CM Plan Development, CM Testing and Exercising, and CM Program Management, each with steps and a worked example.
- **Examples drawn from a residential home:** eight crisis scenarios, twenty-five critical business functions and a six-exercise programme that keeps residents' safety first.
- **Built for use under pressure:** response protocols, action cards, activation levels and a communication plan for residents, families, staff, the managing agent and the regulator.
- **A plan that stays alive:** review cycles, training, after-action learning and a yearly maturity check.
- **A next step for professionals:** the [CM-5000: Crisis Management Expert Implementer](https://www.bcm-institute.org/course-calendar/cm-5000-crisis-management-expert-implementer/) course from BCM Institute is an expert-level programme that leads to the CM Certified Expert credential.
A crisis plan matters most on the day it is needed. Readers who want to build the skills to lead that work can learn more about BCM Institute's crisis management courses.
## **Comments**
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