[BCM] [Boost] [E3] [BCS] [T3] [CBF] [1] Customer Transactions and Payment Processing

Written by Dr Goh Moh Heng | Jun 7, 2025 4:49:34 PM

Safeguarding Digital Finance: Boost Bank's Approach to Business Continuity Management

[Business Continuity Strategy] [Template 3]

Business Continuity Strategy

Part 3: BCS - Minimum Resources Required during a Disaster

Notes for BCM Institute's Course Participants: This is the template for completing the "Part 3: BCS - Minimum Resources Required during a Disaster"

CBF 1: Customer Transactions and Payment Processing

Minimum Resources Required during a Disaster

The Minimum Resource Requirements for Business Continuity Recovery table outlines the essential staffing, infrastructure, and equipment needed to resume critical business functions—specifically Customer Transactions and Payment Processing—at designated recovery locations during a disruption.

This planning ensures that Boost Bank Malaysia can sustain essential services and maintain customer trust, compliance, and operational integrity in the event of a crisis.

Each sub-process within the broader customer transaction ecosystem—such as fund transfers, bill payments, debit card usage, and merchant settlements—has been carefully assessed to determine the minimum number of staff, workstations, telephony needs, computing devices, and specialised tools or systems necessary to restore operations to a functional level.

These estimates provide a foundation for resource allocation, readiness at recovery sites, and logistical planning during recovery activation.

Below is a detailed table for Boost Bank Malaysia's Critical Business Function: Customer Transactions and Payment Processing, with its sub-processes and minimum resource requirements per recovery location, based on guidance from BCMpedia – Minimum Resources Required:

Minimum Resource Requirements for Business Continuity Recovery

Business Function	Recovery Location	No of Staff (Min Qty)	No of Seat (Min Qty)	No of Tel (Min Qty)	No of PC/Laptops (Min Qty)	Others (Min Qty & Description)
Customer Transactions and Payment Processing	Cyberjaya Tier-3 Data Centre	20	20	10	20	1 Server Rack (min), 2 Network Switches, 1 Backup Generator (min), 2 WiFi Routers
└ Fund Transfers (P2P, Interbank)	Cyberjaya DR Site + BNM Link	5	5	2	5	1 Secure Gateway Device, 1 Backup Router, 2 Secure Tokens (BNM Access)
└ Bill Payments / Scheduled Payments	Cloud-based DR Platform (AWS MY)	2	2	1	2	1 Cloud Job Scheduler Console, 1 Secure Access VPN
└ Debit Card Transactions	PCI-DSS DR Facility (External)	4	4	2	4	1 Firewall, 2 Token Devices for Secure Access, 1 Secure Storage for Logs
└ eWallet-Bank Transfers	Multi-Cloud Zones (AWS/Azure)	3	3	1	3	2 Cloud Admin Consoles, 1 SFTP Gateway
└ Merchant Payments (QR, Online Checkout)	Onshore + Offshore Active-Active	4	4	2	4	2 POS Simulators, 1 Payment Reconciliation Tool, 1 Load Balancer
└ Dispute Resolution & Chargebacks	Remote Ops Centre (Remote Work)	2	0	0	2	2 VPN Tokens, 1 Shared Access to Dispute Management System

.Summing Up ...

Accurate identification of minimum resource requirements is vital to the effectiveness of Boost Bank Malaysia’s business continuity and disaster recovery efforts.

By clearly defining the baseline needs for each critical sub-process, the bank ensures that operational disruption can be minimised, customer expectations managed, and regulatory obligations fulfilled.

This structured approach also supports rapid decision-making, efficient resource mobilisation, and strategic investments in resilient infrastructure, ultimately strengthening the organisation’s overall resilience posture.

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].



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