BCM Industry Guide Series: Business Process Outsourcing

An Industry Guide to Business Continuity Management for Business Process Outsourcing

Business Process Outsourcing, or BPO, has become a recognized practice for organizations in various industries since its early days. Initially, organizations seek out BPO partners that can take over their non-core processes, which usually include Human Resources, Finance, Accounting, Payroll, and Call Centre Operations.

Ensuring business continuity with business process outsourcing (BPO) has two contributing factors to the running of the business.  The essential contribution is the continuity of business operations. Any element in the BPO industry concerns compliance and certification.

ISBN: 978-981-11-0431-2
Published Year: 2019 (1st Version Available for Internal Training Only)

An Industry Guide to Business Continuity Management for Business Process Outsourcing

Establishing the business process outsourcing (BPO) can mean a supplier effectively becomes an extension of the client's business. The outcome of this is that now, more than before, the failure of an essential supplier has the potential to damage reputation, productivity, compliance and financial performance seriously

Organizations may be affected at any time by disasters that threaten the safety of staff, the viability and security of assets, the continuity of their business operations, and, critically, their confidence in their reputation. The book focuses on the specificity of implementing BCM for the BPO industry.

This book is written for those who are new to Business Continuity Management (BCM) and also as a reference for practitioners who are assigned to initiate the BCM planning project or sustain the program in their organization within the BPO industry

The content of the book is to accomplish the following:

• Understand and develop the BCM framework for BPO
• Categorize, analyze and assess types of disasters and crises
• Identify, prioritize and implement strategy for BCM
• Establish a BCM and CM team
• Develop and implement alternative responses and procedures
• Document and enforce BCM plan specific to the BPO industry
• Set up the  command centre
• Communicate information and decisions to those involved
• Manage and coordinate communications during a disaster
• Test and exercise the BCM plan
• Review and audit the BPO’s BCM capability

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