[CC-3] What is a CC-300 Crisis Communication Implementer Course?

Overview of CC-300 Crisis Communication Implementer Course

CC-300 course, the onsite CC-300 Crisis Communication Implementer, is now conducted in two modules (or four compulsory 3-hour sessions) over four weeks.

Pre-readings: This course is supported by extensive pre-reading to help students understand better, and the facilitated sessions of not more than 3 hours help students interact with discussion and clarification to better understand this topic. 

Byte-size Modular Learning: The 100% online option is chosen because many people are new to operational resilience and need to understand the content "gradually."  

This protracted time frame allows one to understand the concepts taught in digestible bite sizes with targeted online interactions. Care and consideration have been implemented to ensure the content and syllabus are of the same standard and rigour as our onsite classes.

Global Standards: You will learn the same syllabus taught by the same industry practitioners you would have onsite. However, the same practitioner and many CC experts from other regions will be available during the scheduled online classes. An example is compliance with the CC regulation set of Basel, BoE, FEDS, HKMA, and MAS.

Two Time Zone: We have catered for the two-time zone.  One course starts at 2 pm (GMT+8) and the other at 9 pm (GMT+8).  Google your city time versus Singapore to find your start time from where you are.

Below is a snapshot of what you can expect from the program. Each module's syllabus [Course Content] has been carefully crafted to ensure that the outcome [Course Requirement] matches each day of the CC-300 Crisis Communication Implementer competency level.

Crisis Communication for Financial Institutions

An array of regulatory developments impacting the financial services industry, such as refining the management of disruptions, increasing interconnectedness, third-party/ outsourcing dependencies, dependencies on IT, and rapid digitalisation, means operational resilience will remain a significant area of concern for the board, regulators, policymakers, investors, and customers.

The challenge is organisations' approaches to dealing with differing regulations globally. In terms of resilience structure, organisations have looked at their governance frameworks and ensured they are fit for purpose. They have also utilized stress and scenario testing to assess their capabilities more than their existing business continuity and crisis management programs.

What are the Differences and Concerns?

Concerns: The primary problem with blended learning is that it will be another eLearning training over video channels. After more than two years of continuous improvement, the entire blended learning (100% online) process is designed so that the content will provide the same outcome or be better.

Instructors: Please note that the instructors delivering the modules remain the same as those providing the on-site training. They are involved in risk management, have strong business continuity and crisis management backgrounds, and have worked or still work at a financial institution.

International Participation: Another significant change will be the participation of more international delegates compared to the traditional majority of Asian participants. Participants will be expected to discuss and work as teams worldwide. Feedback from past participants highlights that they have learnt many practices from Asia-Pacific and other regions.

Readings: More pre-readings should be expected, as the objective is to ensure that knowledge that could be acquired via reading is done outside the training session. More time is allocated to sharing experiences with the participants and facilitators.

More Information About Crisis Communication Courses

To learn more about the course and schedule, click the buttons below for the  CC-300 Crisis Communication Implementer [CC-3] and the CC-5000 Crisis Communication Expert Implementer [CC-5].