This design profile for Telephone Notification (Call Tree) Test serves as a checklist to ensure that all aspects of the planning have been considered in designing the Call Tree Test. In this test, the recovery team members notify designated staff members according to the completed business continuity plan.
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Test Design Profile for Staff Telephone Notification (Call Tree) Test |
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Definition |
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Objective |
To test staff telephone notification procedures according to BC plan(s) |
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Type of Test |
Telephone Contact |
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Scope and Scale (Active/Passive; degree of involvement) |
Business Unit level Active All on list |
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Elements to be tested Plans People Place Resources |
Yes Yes No Telephone at home |
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Success Criteria |
100% successful contacts made to Business Unit Coordinators, [an agreed percentage] % of attempted contacts succeed within [an agreed time], 95% of relayed messages return correct |
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Essential Pre-Conditions |
All staff members have copy of latest Telephone Call Tree |
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Participants Internal External |
Yes No |
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Scheduling |
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Time of test/Schedule |
Pre-determined timing, outside business hours but commencing at a time which allows for the test to complete without disturbing staff members’ sleep |
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Duration |
Maximum 3 hours |
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Frequency (mandatory/desirable) |
Quarterly |
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Notice Requirement/Warning |
None except for the first test |
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Briefing of Participants |
None |
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Scenario |
Not Required |
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Write Test Plan |
No. Only obtain Telephone Call Tree |
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Budget for Test |
None |
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Execution/ Monitoring |
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Controllers |
None. Business Unit Coordinator to initiate the test according to predetermined timing |
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Document |
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Documentation (capable of audit) to track events and degree of success |
Telephone Call Tree Log used to record the timings of calls, successful contacts and correct message |
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Review/ Measure |
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Post-Mortem Meeting |
Meeting not required |
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Report/ Output |
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Post-Test Actions (documented) linking to maintenance/ reporting |
Record the outcome on the standard assessment pro-forma and document remedial actions required (with responsibilities and target dates) |
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Maintenance/ Follow-Up |
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Amend plan as required |
If appropriate, amend the plan(s). Arrange re-tests where necessary |
Goh, M. H. (2006). Testing and Exercising Your Business Continuity Plan. Business Continuity Management Series (2nd ed.). Singapore: GMH Pte Ltd.
Extracted from "Chapter 24: T2: Design Profile for Telephone Notification Test"
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