Business Continuity Management | BCM

T2: Design Profile for Telephone Notification Test

Written by Irene Lye | Sep 4, 2020 11:29:59 AM

This is a series of useful templates that you can use to develop the Testing and Exercising program.

Design Profile for Telephone Notification Test


Explanation

This design profile for Telephone Notification (Call Tree) Test serves as a checklist to ensure that all aspects of the planning have been considered in designing the Call Tree Test. In this test, the recovery team members notify designated staff members according to the completed business continuity plan.

 

Test Design Profile for 

Staff Telephone Notification (Call Tree) Test 

 Definition 

 

Objective 

To test staff telephone notification procedures according to BC plan(s) 

Type of Test 

Telephone Contact 

Scope and Scale  

(Active/Passive; 

degree of involvement) 

Business Unit level

Active 

All on list 

Elements to be tested 

Plans 

People 

Place 

Resources 

 

Yes 

Yes 

No 

Telephone at home 

Success Criteria 

100% successful contacts made to Business Unit Coordinators, 

[an agreed percentage] % of attempted contacts succeed within [an agreed time], 

 95% of relayed messages return correct 

Essential Pre-Conditions 

All staff members have copy of latest Telephone Call Tree 

Participants                                             

Internal 

External 

 

Yes 

No 

Scheduling 

 

Time of test/Schedule 

Pre-determined timing, outside business hours but commencing at a time which allows for the test to complete without disturbing staff members’ sleep  

Duration 

Maximum 3 hours 

Frequency (mandatory/desirable) 

Quarterly 

Notice Requirement/Warning 

None except for the first test 

Briefing of Participants 

None 

Scenario 

Not Required 

Write Test Plan 

No. Only obtain Telephone Call Tree 

Budget for Test 

None 

Execution/ Monitoring 

 

Controllers 

None.  Business Unit Coordinator to initiate the test according to predetermined timing 

Document 

 

Documentation (capable of audit) to track events and degree of success 

Telephone Call Tree Log used to record the timings of calls, successful contacts and correct message 

Review/ Measure 

 

Post-Mortem Meeting 

Meeting not required 

Report/ Output 

 

Post-Test Actions (documented) linking to maintenance/ reporting 

Record the outcome on the standard assessment pro-forma and document remedial actions required (with responsibilities and target dates) 

Maintenance/ Follow-Up 

 

Amend plan as required 

If appropriate, amend the plan(s).  

Arrange re-tests where necessary 

 
Source

Goh, M. H. (2006). Testing and Exercising Your Business Continuity Plan. Business Continuity Management Series (2nd ed.). Singapore: GMH Pte Ltd.

Extracted from "Chapter 24: T2: Design Profile for Telephone Notification Test"

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