---
title: "[BCM] [EGH] [E3] [CORE] [C1] Corporate and BU MBCO for Eastern General Hospital"
description: "Business continuity objectives for Eastern General Hospital (EGH): a corporate MBCO and 25 business unit MBCOs with RTO and MTPD, aligned to ISO 22301."
image: https://blog.bcm-institute.org/hubfs/%5BBCM%5D%20%5BEGH%5D%20%5BE3%5D%20%5BCORE%5D%20%5BBIA%5D%20Corporate%20and%20BU%20MBCO.png
---
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###### Keeping Care Running: Managing and Implementing Business Continuity Management at Eastern General Hospital
![\[BB\] \[Hos\] Hurricane Response Command Center](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20Hospital/%5BBB%5D%20%5BHos%5D%20Hurricane%20Response%20Command%20Center.png?width=1672&height=941&name=%5BBB%5D%20%5BHos%5D%20Hurricane%20Response%20Command%20Center.png "[BB] [Hos] Hurricane Response Command Center")
# \[BCM\] \[EGH\] \[E3\] \[CORE\] \[C1\] Corporate and BU MBCO for Eastern General Hospital
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/dfa53785-5be1-4117-a1bc-43e40cdb42e8)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/2d5fd0e8-716b-4d72-8ae9-f8f40a3c3ee9)Eastern General Hospital (EGH) is a planned acute hospital in Bedok North, Singapore, described on its [website](https://www.egh.com.sg/) as part of the SingHealth group with about 1,000 beds and a campus due around 2029–2030. A hospital cannot pause when something goes wrong.
Business continuity management (BCM) therefore begins with a plain question: what is the least that EGH must keep delivering during a disruption?
This chapter answers that question in two layers. It sets a corporate minimum business continuity objective (MBCO) for the whole hospital and a business unit (BU) MBCO for each of 25 critical business functions (CBFs), with an indicative recovery time objective (RTO) and maximum tolerable period of disruption (MTPD) for each.
[![Banner \[BCM\] \[E3\] \[BIA\] \[MBCO\] Corporate and Business Unit Minimum Business Continuity Objective](https://no-cache.hubspot.com/cta/default/3893111/1e9291a0-98a4-41d2-af73-3d2fcab2037d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/1e9291a0-98a4-41d2-af73-3d2fcab2037d)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/1ff8029c-37c3-4114-a210-829d35002535)
[Moh Heng Goh](https://blog.bcm-institute.org/bcm-v2/author/moh-heng-goh) Nov 4, 2026
#### **[](https://cta-redirect.hubspot.com/cta/redirect/3893111/c5748bd7-2a18-4a78-8cc9-7dcc65204af9)eBook 3 \[CORE\]: Chapter 1**
**[![Banner \[BCM\] \[E3\] \[BIA\] \[MBCO\] Corporate and Business Unit Minimum Business Continuity Objective](https://no-cache.hubspot.com/cta/default/3893111/1e9291a0-98a4-41d2-af73-3d2fcab2037d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/1e9291a0-98a4-41d2-af73-3d2fcab2037d)**
#### **Corporate and BU MBCO for Eastern General Hospital**
## Introduction
[![\[BCM\] \[EGH\] \[E3\] \[BIA\] MBCO Corporate MBCO](https://no-cache.hubspot.com/cta/default/3893111/ea740ff8-0ea0-42c1-9f11-c24b8cd087a3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ea740ff8-0ea0-42c1-9f11-c24b8cd087a3)Eastern General Hospital (EGH) is a planned acute hospital in Bedok North, Singapore, described on its [website](https://www.egh.com.sg/) as part of the SingHealth group with about 1,000 beds and a campus due around 2029–2030. A hospital cannot pause when something goes wrong.
Business continuity management (BCM) therefore begins with a plain question: what is the least that EGH must keep delivering during a disruption?
This chapter answers that question in two layers. It sets a corporate minimum business continuity objective (MBCO) for the whole hospital and a business unit (BU) MBCO for each of 25 critical business functions (CBFs), with an indicative recovery time objective (RTO) and maximum tolerable period of disruption (MTPD) for each.
It supports the business impact analysis (BIA) activity in clause 8.2.2 of ISO 22301 and feeds the strategy work in later chapters.
Because the hospital has not yet opened, every figure is illustrative and requires validation by the function owners.
## Scope and Assumptions
The hospital website lists a comprehensive range of services but does not name its specialities.
The functions in this chapter therefore follow the services described by the Ministry of Health (MOH) when the campus was announced: emergency services, inpatient care and specialist outpatient services, with the Eastern Community Hospital on the same site.
Functions such as maternal and newborn care are assumptions and should be confirmed against the approved clinical service plan.
- **Source of functions:** a proposed list of 25 CBFs derived from the services above and from standard hospital support functions; the hospital should confirm it before the later chapters are relied on.
- **Source of figures:** indicative values chosen for planning; the hospital has not confirmed any.
- **Time of use:** the figures apply to the hospital's planned operating model, including virtual healthcare services planned from 2026.
## Corporate MBCO
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/e75dfea4-71f7-4cc9-b32d-0a949c2996ef)The corporate MBCO states the minimum level of service that EGH will keep for the hospital as a whole.
ISO 22301 does not prescribe a format, so the wording below is an illustrative draft for the board and senior management to adopt or amend.
*Corporate MBCO:*
##### During any disruption, EGH will keep emergency care, critical care and the safety of every inpatient at all times.
##### It will keep urgent surgery, essential diagnostics and critical medicines within the targets in Table BIA MBCO.
##### It will pause or move elective and routine activity and promptly inform patients, families, and the Ministry of Health. Recovery of the remaining services will follow the sequence set out in the business continuity plans.
## Four Terms That Must Not Be Mixed
- **[](https://cta-redirect.hubspot.com/cta/redirect/3893111/2b97b2fa-facb-4b3a-87dc-e75db03a8466)Corporate MBCO:** the minimum service level for the hospital as a whole.
- **Business unit MBCO:** the minimum service level for one critical business function.
- **Recovery time objective:** the target time to resume a function after a disruption starts.
- **Maximum tolerable period of disruption:** the longest time before the impact becomes unacceptable; the RTO must always be shorter.
For example, the draft RTO for the Emergency Department is 30 minutes, while its MTPD is two hours.
If the department is not back within 30 minutes, the hospital is already outside its target, and by two hours the harm to patients is judged unacceptable.
## How the Hospital Sets BU MBCOs
1. **List the functions:** confirm the CBFs with each clinical and support head.
2. **Define the minimum:** agree what the least acceptable service looks like, for example, one operating theatre rather than all.
3. **Test the time:** ask when patient harm, legal breach or loss of capacity becomes unacceptable; that is the MTPD.
4. **Set the RTO:** choose a target safely inside the MTPD, then check that people, systems and suppliers can meet it.
5. **Approve and review:** senior management signs off; review the figures after exercises and incidents.
## Business Unit MBCOs
Five of the 25 functions have an RTO of 30 minutes or less (namely Emergency Department Services; Critical Care (Intensive Care and High Dependency); Facilities Engineering, Power and Medical Gases; Hospital Command Centre and Communications; and Security, Access Control and Safety).
These functions are where harm is immediate, so they need standby capacity rather than recovery after the event.
Four additional functions have an RTO of one hour. Functions such as finance and payroll can tolerate days, but still need a plan.
**Table BIA MBCO: Corporate and BU MBCO for Eastern General Hospital**
| **CBF** | **Critical Business Function** | **BU MBCO (Minimum Level)** | **Indicative RTO** | **Indicative MTPD** |
| --- | --- | --- | --- | --- |
| **CBF-01** | **Emergency Department Services** | **Continue triage, resuscitation and stabilisation for emergency patients, using a reduced bed count and diversion arrangements if needed.** | **30 minutes** | **2 hours** |
| **CBF-02** | **Critical Care (Intensive Care and High Dependency)** | **Maintain life support, monitoring and specialist nursing for all ventilated and unstable patients.** | **30 minutes** | **2 hours** |
| **CBF-03** | **Operating Theatre and Anaesthesia Services** | **Complete in-progress cases and keep emergency and urgent-category surgery available; defer elective lists.** | **2 hours** | **8 hours** |
| **CBF-04** | **Inpatient Ward Care and Nursing** | **Keep safe nursing, medication rounds and clinical observation for all admitted patients.** | **2 hours** | **12 hours** |
| **CBF-05** | **Maternal and Newborn Care** | **Maintain labour, emergency obstetric and neonatal care with staff, blood and theatre access.** | **1 hour** | **6 hours** |
| **CBF-06** | **Specialist Outpatient Clinics** | **Keep urgent and time-critical clinics; reschedule routine reviews or convert them to virtual consultations.** | **8 hours** | **2 days** |
| **CBF-07** | **Virtual Healthcare and Telehealth** | **Keep remote consultations and monitoring for high-risk patients through a fallback platform or phone.** | **4 hours** | **1 day** |
| **CBF-08** | **Diagnostic Imaging** | **Provide emergency and inpatient imaging, including plain film and computed tomography, on at least one working modality.** | **2 hours** | **12 hours** |
| **CBF-09** | **Clinical Laboratory and Blood Bank** | **Run urgent tests and issue blood for emergency, critical care, theatre, and maternity patients.** | **2 hours** | **8 hours** |
| **CBF-10** | **Pharmacy and Medication Management** | **Supply critical medicines, controlled drugs and ward stock under manual dispensing procedures if systems fail.** | **2 hours** | **12 hours** |
| **CBF-11** | **Central Sterile Supply** | **Supply sterile instrument sets for emergency and urgent surgery and essential procedures.** | **4 hours** | **1 day** |
| **CBF-12** | **Facilities Engineering, Power and Medical Gases** | **Maintain emergency power, medical gases, water, cooling and ventilation to clinical areas.** | **30 minutes** | **4 hours** |
| **CBF-13** | **Infection Prevention, Control and Environmental Hygiene** | **Keep isolation, outbreak response, cleaning and waste handling for all clinical areas.** | **2 hours** | **12 hours** |
| **CBF-14** | **Patient Registration, Admissions and Billing** | **Register and admit patients on paper forms; defer billing and claims processing.** | **4 hours** | **1 day** |
| **CBF-15** | **Electronic Medical Records and Clinical Systems** | **Provide read access to patient records and medication data, with downtime forms for new entries.** | **1 hour** | **6 hours** |
| **CBF-16** | **Information Technology Infrastructure, Network and Cybersecurity** | **Keep core network, identity, security monitoring and the clinical systems platform running at a reduced scale.** | **1 hour** | **6 hours** |
| **CBF-17** | **Hospital Command Centre and Communications** | **Run incident command, internal paging and external liaison from the command centre or an alternate location.** | **30 minutes** | **2 hours** |
| **CBF-18** | **Security, Access Control and Safety** | **Control entry, protect patients and staff, and support evacuation and lockdown.** | **30 minutes** | **2 hours** |
| **CBF-19** | **Patient Transport and Ambulance Coordination** | **Move critical patients within the campus and coordinate ambulance arrival and transfers out.** | **1 hour** | **6 hours** |
| **CBF-20** | **Food and Nutrition Services** | **Provide safe meals for inpatients, including therapeutic diets, from a reduced menu.** | **4 hours** | **1 day** |
| **CBF-21** | **Discharge Planning and Community Care Coordination** | **Keep safe discharge and transfers to the co-located community hospital and home-care partners for patients who cannot stay.** | **8 hours** | **2 days** |
| **CBF-22** | **Procurement, Supply Chain and Warehousing** | **Order and deliver critical clinical supplies, medicines and consumables, using alternate suppliers if needed.** | **4 hours** | **2 days** |
| **CBF-23** | **Manpower Deployment and Staff Welfare** | **Roster and redeploy clinical and support staff, and maintain staff contact and welfare support.** | **8 hours** | **2 days** |
| **CBF-24** | **Finance, Payroll and Claims** | **Keep payroll and urgent supplier payments; defer routine reporting and claims.** | **1 day** | **5 days** |
| **CBF-25** | **Corporate Communications and Regulatory Liaison** | **Issue timely statements to patients, families, media and the Ministry of Health, and meet mandatory notifications.** | **2 hours** | **12 hours** |
All RTO and MTPD values are illustrative and require validation by function owners and senior management.
## Regulatory Context
EGH will operate as a licensed acute hospital under the Healthcare Services Act 2020 (HCSA), supervised by MOH.
The Healthcare Services (General) Regulations 2021 and the Healthcare Services (Acute Hospital Service) Regulations 2023 set requirements related to patient safety and continuity of care.
The hospital must confirm the exact provisions and their current wording with MOH \[verify\], and treat the MBCOs as a way to show that continuity of care is planned and tested.
## [![Banner \[BCM\] \[E3\] \[BIA\] \[Summing Up\] \[P0\] Corporate MBCO \[MBCO\]](https://no-cache.hubspot.com/cta/default/3893111/654ba2b5-756b-4dda-8b69-3428c1521e4b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/654ba2b5-756b-4dda-8b69-3428c1521e4b)
The corporate MBCO and the 25 BU MBCOs give EGH a measurable definition of the minimum acceptable service.
They set the targets that every later chapter tests: which products and services depend on each function, which threats could breach the targets, and which strategies close the gaps.
The next chapter links these functions to the products and services the hospital delivers.
## Sources
- [Eastern General Hospital: official website](https://www.egh.com.sg/)
- [SingHealth: Eastern General Hospital](https://www.singhealth.com.sg/our-institutions/eastern-general-hospital)
- [Ministry of Health: New Integrated General and Community Hospital in Bedok North](https://www.moh.gov.sg/newsroom/new-integrated-general-and-community-hospital-in-bedok-north/)
**Continue reading:** Chapter 2, *Products and Services for Eastern General Hospital*, maps each critical business function to the services patients receive, and shows which functions only enable others.
---
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