[BCM] [FP] [E1] [C1] Ensuring Continuity: BCM Best Practices for Frasers Property

Chapter 1

For Frasers Property

In a world marked by rapid urbanisation, increasing reliance on technology, and evolving risks, ensuring operational continuity has become a cornerstone of sustainable business practices.

The stakes are higher than ever for organisations like Frasers Property, with its diverse portfolio of real estate assets.

From residential and commercial developments to retail, hospitality, and industrial properties, safeguarding operations' resilience is critical to preserving stakeholder trust, protecting assets, and achieving long-term organisational goals.

This eBook, Ensuring Continuity: BCM Best Practices for Frasers Property, is a comprehensive guide to implementing Business Continuity Management (BCM) within the context of Frasers Property’s operations.

The book, designed to address the unique challenges and opportunities associated with the real estate industry, outlines best practices and actionable steps tailored to Frasers Property’s specific needs.

The journey to resilience begins with a deep understanding of the organisation, followed by the structured implementation of BCM strategies to protect critical business functions and minimise disruptions.

Purpose and Structure of This eBook

When you are reading this book, the objective of this eBook is to provide readers, namely management, Organisation BCM Coordinators, and Unit BCM Coordinators, with the necessary BCM thought processes before embarking on the BCM journey.

This eBook is divided into two main sections:

Understanding Your Organisation

The first section lays the groundwork by exploring the key attributes and operational intricacies of Frasers Property.

It emphasises aligning BCM goals and objectives with the organisation’s strategic vision. Topics covered include:

• Introducing BCM for Frasers Property: Establishing the role of BCM in strengthening resilience.
• Understanding Frasers Property: Analysing the organisation’s portfolio, core functions, and structure.
• Identifying BCM Goals: Defining What Success Looks Like for Continuity Planning.
• Establishing BC Objectives: Setting measurable objectives to guide BCM initiatives.
• Determining BC Assumptions: Accounting for operational variables and constraints.
• Developing BCM Team Composition: Forming a dedicated team to drive BCM efforts.
• Analysing Operating Environment: Examining the internal and external factors influencing operations.

This section provides an in-depth overview of Frasers Property’s various property types—residential, retail, commercial, industrial, and hospitality—and evaluates how these categories shape BCM priorities and strategies.

It also identifies internal and external stakeholders, establishes organisational goals for BCM, and sets a solid foundation for risk identification and business impact analysis (BIA).

Implementing Business Continuity Management for Frasers Property

The second section of this eBook builds on the foundational understanding of the organisation to implement BCM practices effectively.

The heart of this eBook lies in the seven-phase BCM planning methodology, a systematic approach that ensures comprehensive planning, implementation, and management of business continuity across the organisation.

Each phase is tailored to align with Frasers Property’s operational structure, business objectives, and industry best practices.

1. Project Management (PM): Effective project management is the foundation of a successful BCM program. This phase focuses on establishing a project plan, securing executive sponsorship, assembling a competent BCM team, and setting clear objectives and timelines.
   
   
2. Risk Analysis and Review (RAR) Identifying and assessing risks is critical to understanding potential organisational threats. This phase involves evaluating internal and external risks, analysing vulnerabilities, and prioritising risks based on their potential impact on Frasers Property’s operations.
   
   
3. Business Impact Analysis (BIA) The BIA provides insights into the critical functions and processes that sustain Frasers Property’s operations. By quantifying the potential impact of disruptions, this phase helps prioritise recovery efforts and allocate resources effectively.
   
   
4. Business Continuity Strategy (BCS):  Developing a robust continuity strategy ensures the organisation can respond to and recover from disruptions. This phase involves designing the plan for resource allocation, alternative work arrangements, supply chain continuity, and communication protocols.
   
   
5. Plan Development (PD) This phase focuses on translating strategies into actionable plans. It involves creating detailed business continuity plans (BCPs) for various scenarios and outlining roles, responsibilities, and procedures to ensure seamless execution during a disruption.
   
   
6. Testing and Exercising (TE) Regular testing and exercising of the BCPs validate their effectiveness and identify areas for improvement. This phase includes conducting drills, simulations, and scenario-based exercises to enhance preparedness and refine response protocols.
   
   
7. Program Management (PgM) Sustaining the BCM program requires ongoing management, monitoring, and improvement. This phase ensures that BCM remains integral to Frasers Property’s corporate culture, with regular updates to plans, policies, and training programs.

Structure of the eBook

This eBook is divided into two main sections:

Understanding Your Organisation. This section delves into Frasers Property's unique characteristics, including its organisational structure, operational landscape, and key stakeholders. It provides the context for tailoring the BCM program to the organisation’s needs.

Implementing Business Continuity Management for Frasers Property. Building upon the foundation laid in the first section, this part offers detailed guidance on applying the seven-phase BCM planning methodology. Each phase is in-depth explored, with practical insights and examples relevant to Frasers Property.

Why BCM Matters for Frasers Property?

Frasers Property operates in a dynamic environment where risks such as natural disasters, cyber threats, supply chain disruptions, and economic uncertainties can disrupt operations and erode value.

BCM provides a proactive approach to mitigating these risks, ensuring critical functions remain operational or recover swiftly in the face of adversity.

By implementing a robust BCM framework, Frasers Property can:

• Protect its assets, people, and reputation.
• Ensure compliance with regulatory and industry standards.
• Enhance operational efficiency and decision-making during crises.
• Build trust among stakeholders, including tenants, investors, and partners.
• Support long-term sustainability and competitive advantage.

Setting the Stage for Resilience

The journey toward resilience begins with a comprehensive understanding of Frasers Property’s unique characteristics and operational environment.

This eBook provides the tools and knowledge to design and implement BCM practices that address today’s challenges and anticipate future uncertainties.

As you progress through this guide, you will gain actionable insights into building a resilient organisation prepared to adapt, recover, and thrive—no matter what challenges arise. Let’s embark on this journey to ensure continuity and resilience for Frasers Property.