[BCM] [FP] [C15] Plan Development Template

Chapter 15: BCM Plan Components

Introduction

A well-structured BCM Plan is essential for ensuring operational resilience during disruptions. At Frasers Property, the BCM Plan Development Phase follows a structured methodology to create a comprehensive plan tailored to corporate and business unit requirements.

This chapter outlines the key components of the BCM Plan, emphasising the use of standardized templates, recovery procedures, and organisational roles.

Objective of the Plan Development Phase

The BCM Plan Development Phase aims to:

• Utilise a standardised BCM Plan template for consistency and clarity.
• Develop recovery procedures that align with organisational objectives and operational needs.
• Establish a clear escalation and response structure to ensure an effective recovery.

Corporate-Level Plan (Part A & Part B)

The corporate-level BCM Plan is divided into two key sections:

Part A: Plan Cover & Introduction

This section establishes the foundational elements of the BCM Plan, including:

• Plan Cover: Identifies the plan and business unit names and incorporates the corporate logo.
• Table of Contents: Organised after the entire plan is developed.
• Key Components:
  • How to use the BCM Plan
  • Scenarios and Assumptions
  • Extended Planning Considerations
  • External Communication Strategies
  • Alternate Site and Command Centre Details
  • Evacuation Assembly Point and Call Tree
  • Plan Amendments and Maintenance

Part B: Corporate Crisis Procedures

This section defines the crisis management and recovery workflow, including:

• Sequential Flowcharts: Providing an overview of response procedures.
• Detailed BCM Procedures: Tailored to Frasers Property’s standard operating procedures.
• Corporate Call Tree:
  • Executive Management Team Contacts
  • Escalation and Communication Protocols
• Plan Distribution and Approval:
  • Identifying the plan distribution list based on policy.
  • Approval from Business Unit Heads and Coordinators.

Business Unit-Level Plan (Part C)

The Business Unit Recovery Procedures are essential to ensure individual business units at Frasers Property can recover from disruptions effectively. This section includes:

Pre-Crisis Planning

• Development of unit-specific recovery procedures based on recovery strategy.
• Identification of key personnel responsible for plan execution.

Response and Recovery Phases

• Immediate Response (T to T+X): Following BCM Plan activation, initial actions.
• Resumption: Restoring minimal operational capacity.
• Restoration and Return: Full recovery of business functions.

Annexes – Supporting Documents and Resources

Annex 1: Grab List

• Essential items to be taken during evacuation.
• It must be portable and business-critical.
• Designated personnel assigned for retrieval.

Annex 2: Salvage and Restoration List

• List of critical assets that must be recovered post-incident.
• Responsibility assigned to the Salvage and Restoration Team (SRT).

Annex 3: Business Unit Call Procedures & Call Tree

• Structured activation and escalation processes.
• Business Unit Call Tree for internal communication.

Annex 4: Status Reports

• Immediate Response Report (T+0)
• Recovery Status Report (T+X)
• Resumption Status Report (T+Y)
• Restoration Status Report (T+Z)

Annex 5: Alternate Site Layout and Equipment List

• Floor plans and required infrastructure.

Annex 6: Checklist of Recovery Resources & Vital Records

• Includes office infrastructure, IT equipment, and critical records.
• Coordination with the Organisation BCM Coordinator.

Annex 7: Key Contacts (Internal & External)

• Emergency contacts, key personnel, suppliers, and stakeholders.

Annex 8-10: Additional Considerations

• Manual Process Procedures (Annex 8)
• Service Level Agreements (SLA) (Annex 9)
• Interdependencies Across Units (Annex 10)

Annex 11: Distribution and Approval

• Official sign-off by Business Unit Heads.

Summing Up …

Developing a BCM Plan for Frasers Property requires a structured and methodical approach. The organisation ensures resilience across its operations by integrating corporate-level BCM procedures with business unit-specific recovery strategies.

Including key annexes, escalation processes, and structured status reporting strengthens the company’s ability to respond to and recover from disruptions effectively.