For a critical healthcare provider like the Institut Jantung Negara (IJN) or National Heart Institute, which operates in a highly complex, life-critical, and regulated environment, the composition of its BCM team must reflect a balance of leadership authority, operational insight, technical expertise, and clinical representation.
The goal of this chapter is to provide a practical and comprehensive guide to defining the desired BCM team structure explicitly tailored to IJN’s unique operational and organisational needs.
This chapter outlines the essential roles, responsibilities, and hierarchical arrangements required within IJN’s BCM team. It presents a model that supports both strategic oversight and tactical execution of the BCM programme, ensuring resilience across clinical, operational, and administrative services.
By the end of this chapter, readers will understand the rationale behind each team role and how these contribute collectively to the effectiveness and sustainability of BCM at IJN.
The purpose of this chapter, “What Should the Composition of Institut Jantung Negara (National Heart Institute)'s Business Continuity Management (BCM) Team Be?”, is to guide the reader in understanding how to structure an effective BCM team that supports the unique operational, clinical, and strategic needs of a specialised healthcare institution like Institut Jantung Negara (IJN).
As a national referral centre for cardiovascular care, IJN must ensure that continuity of critical services is not only maintained during disruptions but also rapidly restored with minimal impact to patient safety and hospital operations.
The objective of this chapter is to define the optimal roles, responsibilities, and reporting lines within IJN’s BCM team to enable systematic implementation, coordination, and monitoring of BCM activities.
It outlines how a multi-tiered team structure can foster cross-departmental collaboration, ensure regulatory compliance, and embed resilience across the organisation. This guidance is instrumental in helping IJN establish a scalable and sustainable BCM programme that aligns with ISO 22301 and healthcare industry best practices.
The BCM team at Institut Jantung Negara should be structured into three main tiers to facilitate enterprise-wide coverage, clarity of roles, and operational scalability. These tiers include:
Purpose: Provide high-level oversight, direction, and governance for the BCM programme.
Purpose: Manage the development, implementation, and continuous improvement of the BCM framework.
Purpose: Serve as BCM focal points within their respective departments to ensure plan relevance and execution readiness.
To ensure the success of the BCM programme at IJN, the following enablers must be integrated:
This chapter presents a detailed framework for structuring the Business Continuity Management (BCM) team at Institut Jantung Negara (IJN). It proposes a three-tiered model comprising a Strategic BCM Steering Committee, a Programme Management Team, and Departmental BCM Coordinators.
Each tier is assigned specific roles—from governance and oversight at the executive level to the development and execution of business continuity plans at the operational level.
The chapter emphasises the importance of multidisciplinary participation, clear role definitions, and continuous engagement through training, exercises, and reviews.
It highlights key enablers such as documentation, communication protocols, and succession planning to enhance the effectiveness of the BCM team.
Ultimately, by adopting this structured approach, IJN can significantly improve its preparedness, resilience, and ability to sustain critical cardiac care services during both anticipated and unforeseen disruptions.
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