[BCM] [BT] [E4] [R] [PD] Report

Plan Development

 Summary for Management Approval

Introduction

This report presents the outcome of the Business Continuity (BC) Plan Development (PD) Phase for Bandtree Sdn Bhd, a government-linked company (GLC) operating under the umbrella of Darussalam Assets Sdn Bhd.

The plan development exercise represents a key milestone in the company’s Business Continuity Management (BCM) Programme and aligns with the ISO 22301 international standard for business continuity.

Bandtree, as a leader in corporate property management, is entrusted with maintaining essential infrastructure and operational continuity across the nation’s critical facilities.

The completion of the BC Plan Development Phase ensures that the organisation has a comprehensive, practical, and tested framework to respond effectively to disruptions, safeguard its assets, and maintain the continuity of service delivery to stakeholders.

This BCP consolidates the recovery strategies and operational procedures for eight Critical Business Functions (CBFs) identified during the Business Impact Analysis (BIA) and Business Continuity Strategy (BCS) phases. The functions are:

1. CBF-1: Asset & Facilities Management
2. CBF-2: Infrastructure Operations
3. CBF-3: Client & Stakeholder Management
4. CBF-4: Billing, Finance & Vendor Management
5. CBF-5: Compliance, Governance & Reporting
6. CBF-6: Information Systems & Records Management
7. CBF-7: Human Resources & Payroll
8. CBF-8: Procurement & Supply Chain Management

The BC Plan has been structured into three key parts for clarity and operational readiness:

Part A: Introduction

This section defines the planning assumptions, scope, and operating framework that guide the activation and implementation of the BCP.

It also outlines the location of the alternate site, command centre setup, and the equipment requirements essential for sustaining critical operations during a disruption.

Part B: Corporate Crisis Procedures

This section outlines the overarching corporate-level crisis response framework. It includes a sequential flowchart, incident response and recovery timeline, and detailed corporate crisis management procedures.

It also defines the distribution and approval protocols to ensure that all key personnel are aware of their responsibilities during a crisis.

Part C: Business Unit BC Plans and Procedures

This section details the business unit-level continuity procedures for each critical function across three distinct phases:

• Pre-Crisis: Readiness and prevention measures
• Within T+24 Hours: Immediate post-disruption resumption actions
• After T+24 Hours: Full recovery and restoration to normal operations

Each Business Unit Plan provides specific guidance on activation triggers, communication protocols, staffing, and minimum resource requirements to enable efficient continuity and recovery.

The completion of the Business Continuity Plan Development Phase marks a significant advancement in Bandtree’s organisational resilience journey.

The resulting BCPs for the eight critical business functions serve as an operational blueprint for sustaining essential services during emergencies, reducing downtime, and ensuring the company’s ability to meet its obligations to clients, partners, and stakeholders.

Through this initiative, Bandtree demonstrates its commitment to corporate governance, operational excellence, and national resilience, ensuring the company remains fully prepared to manage potential disruptions, including infrastructure failures, IT incidents, natural disasters, and supply chain interruptions.

Management’s review and formal approval of this report and its associated plans will authorise the operational implementation and periodic testing of the BCP.

This will be followed by the next BCM phase—Plan Testing and Exercising (TE)—to validate the effectiveness of the plans, enhance staff readiness, and ensure continuous improvement of Bandtree’s business continuity capabilities.