Notes for BCM Institute's Course Participants: This is the template for completing the "Part 5: Inter-dependencies."
In the complex operational landscape of Bandtree, understanding inter-dependencies among business functions, departments, external partners, and stakeholders is critical to ensuring organisational resilience.
As a government-linked company entrusted with managing vital infrastructure and real estate assets, Bandtree relies on a network of internal units and external entities to deliver seamless, uninterrupted services.
By identifying these linkages, Bandtree can anticipate how disruptions in one area may cascade into others and develop more effective continuity strategies.
The analysis aligns with best practices recommended by international standards and draws reference from the BCMpedia framework.
This structured view of dependencies not only improves risk visibility but also enhances communication, coordination, and decision-making during both normal operations and crises.
Here is a table for the Critical Business Function: CBF-3 Client & Stakeholder Management of Bandtree, structured according to your requested headers and aligned with the guidance from BCMpedia - Part 5: Inter-dependencies:
Critical Business Function: CBF-3 Client & Stakeholder Management – Inter-Dependency Table
|
Sub-Critical Business Function |
Sub-CBF Code |
Name of Business Unit or Vendor/ Supplier/ Outsource Partner |
Type of Dependency - Internal |
Type of Dependency - External |
Type of Dependency |
Description of Nature of Dependency |
|
Client Relationship Management |
3.1 |
Client Services Unit |
✅ |
|
Mutual Dependency |
Continuous engagement and a feedback loop are essential for tailoring property solutions to meet client expectations. |
|
Stakeholder Engagement & Gov’t Liaison |
3.2 |
Strategic Communications Unit Ministry of Development |
✅ |
✅ |
Mutual Dependency |
Requires information from internal units and active coordination with government regulators to ensure compliance and support. |
|
Service Provider & Contractor Mgmt |
3.3 |
Operations Unit Approved Contractors and Facility Vendors |
✅ |
✅ |
Downstream |
Execution of services (e.g., maintenance, repairs) relies on timely contractor performance based on internal instructions. |
|
Public and Community Engagement |
3.4 |
Corporate Communications Unit Community Groups / NGOs |
✅ |
✅ |
Mutual Dependency |
Public perception and goodwill rely on ongoing initiatives and open communication between Bandtree and community entities. |
|
Internal Stakeholder Communication |
3.5 |
All Internal Departments Board of Directors |
✅ |
|
Upstream |
Accurate and timely information from departments is needed to formulate consistent internal messaging and strategic updates. |
|
Client and Stakeholder Records Mgmt |
3.6 |
Records & IT Department Cloud Service Provider (if applicable) |
✅ |
✅ |
Mutual Dependency |
Internal access and external system availability are crucial to maintain, retrieve, and protect stakeholder records. |
Understanding the web of inter-dependencies within and beyond the organisation equips Bandtree with a clearer perspective on operational vulnerabilities and strengths.
These insights are essential for effective planning, timely response, and sustainable recovery in the event of business disruptions.
By clearly mapping internal and external dependencies—including upstream and downstream flows—Bandtree strengthens its ability to prioritise actions, safeguard critical services, and maintain stakeholder trust during adverse events.
This chapter forms the foundation for enhancing collaboration, mitigating systemic risks, and ensuring that no critical link in the operational chain is overlooked.
Notes for BCM Institute's Course Participants: This is the template for completing the "Part 6: Vital Records."
In the context of business continuity and operational resilience, the identification, protection, and accessibility of vital records are paramount.
Bandtree, as a key government-linked company under Darussalam Assets, manages sensitive, strategic, and high-value information related to national infrastructure and real estate.
These records are essential to ensuring the continuity of critical operations, supporting legal and regulatory compliance, protecting the company's reputation, and maintaining stakeholder trust during times of disruption.
This chapter outlines the vital records associated with each critical business function (CBF), with a particular focus on CBF-3: Client and Stakeholder Management. It identifies the nature of these records, their format, storage location, and the individual or role responsible for their care.
By systematically cataloguing vital records, Bandtree ensures that these irreplaceable assets are safeguarded and recoverable in the event of a crisis, enabling the organisation to resume operations swiftly and with minimal impact.
Here is the requested table for CBF-3 Client & Stakeholder Management of Bandtree Sdn Bhd Brunei, aligned with the structure from BCMpedia’s Part 6: Vital Records:
|
Sub-Critical Business Function |
Sub-CBF Code |
Description of Vital Records |
Media Type |
Location |
In Whose Care |
|
Client Relationship Management |
3.1 |
Client databases, service agreements, correspondence, and feedback logs |
Digital / Hardcopy |
Centralised CRM System; File Archive Room, HQ |
Client Relationship Manager |
|
Stakeholder Engagement & Government Liaison |
3.2 |
Memos, MOUs, regulatory submissions, official correspondences with ministries/agencies |
Digital / Hardcopy |
SharePoint (Stakeholder Folder); Physical Compliance Files |
Head of Corporate Affairs |
|
Service Provider & Contractor Management |
3.3 |
Contracts, performance reports, SLAs, evaluation forms |
Digital / Hardcopy |
Procurement Drive; Contract Repository, HQ |
Facilities & Procurement Officer |
|
Public and Community Engagement |
3.4 |
Press releases, event documentation, and community feedback reports |
Digital / Hardcopy |
Corporate Communications Server; File Cabinet, HQ |
Communications Executive |
|
Internal Stakeholder Communication |
3.5 |
Internal memos, board papers, staff newsletters, and meeting minutes |
Digital / Hardcopy |
Board Portal; HR Shared Drive; Secure Filing Room, HQ |
HR Manager / Executive Assistant |
|
Client and Stakeholder Records Management |
3.6 |
Master record index, retention schedules, access logs, confidentiality agreements |
Digital / Hardcopy |
Records Management System; Secure Archives, HQ |
Records Management Officer |
The preservation and management of vital records are integral to Bandtree Sdn Bhd Brunei’s ability to recover from disruptions and continue providing critical services to clients, government stakeholders, and the wider community.
The structured identification and protection of these records ensure compliance with statutory requirements and internal governance standards while supporting business continuity objectives.
By maintaining up-to-date inventories, ensuring secure and redundant storage, and assigning clear custodial responsibilities, Bandtree reinforces its commitment to operational excellence and resilience.
Moving forward, regular audits and reviews of vital records management practices will remain a priority, ensuring these records continue to serve as a strong foundation for the company's preparedness and response strategies.
Implementing Business Continuity Management for Bandtree: A Practical Guide |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-3: Client & Stakeholder Management | ||||||
| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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