[BCM] [BT] [E3] [BIA] [DP] [CBF] [8] Procurement & Supply Chain Management

Detailed Business Processes

CBF-8: Procurement & Supply Chain Management

Introduction

In the context of Bandtree’s role as a government-linked company (GLC) under Darussalam Assets, the effective management of procurement and supply chain activities is critical to ensuring uninterrupted service delivery and operational excellence in the property and infrastructure sectors.

As a corporate property management entity entrusted with maintaining government facilities, office complexes, and infrastructure assets, Bandtree must ensure that essential goods, services, and resources are procured efficiently, cost-effectively, and in compliance with regulatory frameworks.

Purpose of Chapter

This chapter presents a detailed breakdown of the business processes that form CBF-8: Procurement & Supply Chain Management, one of the organisation’s critical business functions (CBFs) in the context of business continuity management (BCM).

These processes are designed to support Bandtree’s ability to sustain operations during normal business conditions and continue functioning during disruptive events.

Each sub-function (Sub-CBF) aligns with the organisation's strategic goals and operational risk landscape, highlighting examples that are specific to Bandtree’s operational environment in Brunei Darussalam.

For Bandtree, a government-linked company (GLC) specialising in corporate property management, the Critical Business Function (CBF-8): Procurement & Supply Chain Management is essential to ensuring the continuous provision of property maintenance, facility services, and infrastructure-related procurement.

This function ensures that the right goods and services are procured efficiently, suppliers are well-managed, and that any disruption to supply does not impact the delivery of critical property and infrastructure services.

CBF-8: Procurement & Supply Chain Management

Critical Business Function for Bandtree, Brunei

Objective: To ensure uninterrupted procurement and delivery of goods and services necessary for property management, maintenance, operations, and facility development.

Sub-CBF (Detailed Business Processes):

8.1 Vendor Selection & Prequalification

• Description: Evaluate and prequalify vendors/suppliers based on quality, reliability, cost, and compliance with government-linked procurement standards.
• Examples for Bandtree:
  • Prequalifying M&E contractors for HVAC servicing at Jerudong office complexes.
  • Evaluating cleaning service providers for MOH-owned clinics under Bandtree’s management.

8.2 Contract Management

• Description: Manage contractual relationships with suppliers to ensure compliance, performance standards, and risk mitigation.
• Examples for Bandtree:
  • Managing service-level agreements (SLAs) with landscaping vendors for government buildings.
  • Reviewing and renewing annual contracts for security services at the Ministry of Finance buildings.

8.3 Purchase Requisition & Approval

• Description: Internal departments raise purchase requests, which are vetted, approved, and converted into purchase orders (POs).
• Examples for Bandtree:
  • Requisitioning replacement parts for escalator systems in commercial and government complexes.
  • Emergency requisition of water pumps for critical facility operation.

8.4 Supplier Relationship Management

• Description: Maintain strategic relationships with key suppliers to ensure consistent service delivery and quick recovery in case of disruption.
• Examples for Bandtree:
  • Regular engagement with a key HVAC maintenance supplier for priority response during outages.
  • Holding quarterly performance reviews with cleaning service vendors.

8.5 Inventory Management & Logistics Coordination

• Description: Track inventory levels of essential property management tools, replacement parts, and consumables; coordinate delivery logistics.
• Examples for Bandtree:
  • Managing spare part inventory for lifts across multiple government buildings.
  • Coordinating the delivery of facility materials to sites like health centres or administrative buildings.

8.6 Compliance & Procurement Governance

• Description: Ensure procurement practices comply with government policies, GLC guidelines, and international standards.
• Examples for Bandtree:
  • Adhering to Brunei’s Ministry of Finance procurement regulations.
  • Ensuring transparency and audit readiness for all major procurement projects.

8.7 Risk Management in Supply Chain

• Description: Identify, assess, and mitigate risks affecting suppliers, logistics, and sourcing – especially during disruptions like pandemics or geopolitical events.
• Examples for Bandtree:
  • Contingency planning for alternative suppliers in case cross-border deliveries from Malaysia are delayed.
  • Identifying local sourcing options for critical maintenance and engineering (M&E) components.

8.8 Emergency Procurement

• Description: Procedures and delegated authority for urgent or emergency procurements required to maintain business operations.
• Examples for Bandtree:
  • Rapid procurement of diesel generators after a blackout in a government facility.
  • Emergency contracting for pest control services after infestation discovery.

8.9 Procurement System & Data Management

• Description: Management of procurement software systems, digital tracking of procurement data, and vendor performance analytics.
• Examples for Bandtree:
  • Using an ERP module to track PO status and contract renewal timelines.
  • Centralised data logging of supplier KPIs and delivery lead times.

Table 1: [BIA] [DP] Detailed Business Process (Sub-CBF) for CBF 8: Procurement & Supply Chain Management

Summing Up ...

Procurement and supply chain management are fundamental pillars supporting Bandtree’s capability to deliver consistent and reliable property and infrastructure management services.

As this chapter illustrates, CBF-8 encompasses a wide range of interdependent sub-processes—from vendor selection and contract administration to inventory management and emergency procurement protocols—all of which must operate seamlessly to uphold service commitments and regulatory obligations.

In the face of supply disruptions, regulatory changes, or emergencies, Bandtree’s structured and resilient approach to procurement enables swift, compliant, and strategic responses.

The alignment of these processes with business continuity principles not only safeguards operational integrity but also reinforces stakeholder confidence in Bandtree’s ability to deliver essential services under any circumstances.

Moving forward, continued investment in supplier relationships, digital procurement systems, and risk management capabilities will be critical to strengthening the resilience and efficiency of this vital business function.