---
title: "BCM Questionnaires 10: Crisis Management"
description: "BCM Questionnaires 10: Crisis Management"
---

[Auditing Business Continuity Management](https://blog.bcm-institute.org/audit)

# [BCM Questionnaires 10: Crisis Management](https://blog.bcm-institute.org/audit/bcm-questionnaires-10-crisis-management)

 Written by [Moh Heng Goh](https://blog.bcm-institute.org/audit/author/moh-heng-goh) | Jul 7, 2021 8:56:30 AM

#### Crisis Management

|  | Crisis Management or CM is the overall coordination of an organization's response to a crisis in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization's profitability, reputation, or ability to operate. |  |
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This section is an extension of the Plan Development phase which focuses on the CM planning process.

#### High-Level Review

- Have the members of the CM Team (CMT) been determined?
- Are all members of the CMT aware of their roles?
- Are they familiar with their roles and the relationship between the CM plan and the BC plan in the event of a disruption of business?
- Are the Heads of the important (but not critical in crisis) support functions e.g. Audit, HR, Legal, Compliance, etc., aware of their high-level roles?
- Has the CMT given discretionary authority to the BCM to enable him/her to promptly carry out his tasks with a minimum referral?
- Are any of the duties for key personnel in the CMT in conflict with their duties in the Incident Management Team[\[1\]](https://blog.bcm-institute.org/audit/bcm-questionnaires-10-crisis-management?hs_amp=true#_ftn1) (IMT) should a disruptive incident take place?
- Have the key roles and responsibilities been evenly spread, with no one CMT or IMT member overburdened, or a key role, central to the success of the BC plan created?
- Have alternates been appointed for each team member?

#### Crisis Management Plan

- Have CMT members, who will also be IMT members, been clearly identified to reflect their dual roles?
- Are all members of the CMT fully familiar with their duties in a crisis?
- Are CMT members aware that once they have made the strategic decisions they will not (unless they are a part of the IMT) be directly involved in the implementation of the BC Plan?
- Have the duties of the CMT members been evenly spread (with no one overburdened with some tasks) so that there will be no delay in the invocation of the plan?
- Have alternates been nominated for each CMT member?
- Are all CMT members familiar with how and when the CMT dovetails with the BC plan?
- Have the CMT’s primary and secondary Command Centres been clearly stated?
- Does either of the locations of the Command Centres conflict with the Incident Management Team’s Command Centres?
- Are all members of the CMT familiar with the location of the CMT Command Centre?
- Do all CMT members carry with them a copy of the summary of steps to be taken when exercising the CM Plan?
- Does each CMT member have a separate action plan covering all his/her areas of responsibility?
- Do the tasks in the CM plan follow a logical sequence?
- Is the CM plan subject to at least six monthly tests and updates?

#### Crisis Communication Infrastructure

- Are public service announcements feasible as a means of communication?
- Is the reliance on radio broadcasts dependent on the existence of radio towers?
- Is there a planned structure for communications, pre-approved messages, and dated voice mail?
- Is the reliance on landlines over cellular phones because of stability and availability?

 

 

#### Resource

Goh, M. H. (2016). **A Manager's Guide to Auditing and Reviewing Your Business Continuity Management Program**. Business Continuity Management Series (2nd ed.). Singapore: GMH Pte Ltd.

Extracted from **"BCM Questionnaires 10: Crisis Management"**

#### Singapore Government Funding for BCM-8530 Course

The next section applied to Singaporean and Singapore permanent residents.  Click the button "**Government Funding Available**" to find out more about the funding that is available from the Singapore government.  This includes the CITREP+, SkillsFuture Credit and UTAP.

 

#### Find out more about Blended Learning BCM-8530 \[BL-A-5\] & BCM-8030 \[BL-A-3\]

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|  | Please feel free to send us a note if you have any of these questions to [sales.ap@bcm-institute.org](mailto:sales.ap@bcm-institute.org) |  |

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