BCM Questionnaires 10: Crisis Management

Crisis Management

This section is an extension of the Plan Development phase which focuses on the CM planning process.

High-Level Review

• Have the members of the CM Team (CMT) been determined?
• Are all members of the CMT aware of their roles?
• Are they familiar with their roles and the relationship between the CM plan and the BC plan in the event of a disruption of business?
• Are the Heads of the important (but not critical in crisis) support functions e.g. Audit, HR, Legal, Compliance, etc., aware of their high-level roles?
• Has the CMT given discretionary authority to the BCM to enable him/her to promptly carry out his tasks with a minimum referral?
• Are any of the duties for key personnel in the CMT in conflict with their duties in the Incident Management Team[1] (IMT) should a disruptive incident take place?
• Have the key roles and responsibilities been evenly spread, with no one CMT or IMT member overburdened, or a key role, central to the success of the BC plan created?
• Have alternates been appointed for each team member?

Crisis Management Plan

• Have CMT members, who will also be IMT members, been clearly identified to reflect their dual roles?
• Are all members of the CMT fully familiar with their duties in a crisis?
• Are CMT members aware that once they have made the strategic decisions they will not (unless they are a part of the IMT) be directly involved in the implementation of the BC Plan?
• Have the duties of the CMT members been evenly spread (with no one overburdened with some tasks) so that there will be no delay in the invocation of the plan?
• Have alternates been nominated for each CMT member?
• Are all CMT members familiar with how and when the CMT dovetails with the BC plan?
• Have the CMT’s primary and secondary Command Centres been clearly stated?
• Does either of the locations of the Command Centres conflict with the Incident Management Team’s Command Centres?
• Are all members of the CMT familiar with the location of the CMT Command Centre?
• Do all CMT members carry with them a copy of the summary of steps to be taken when exercising the CM Plan?
• Does each CMT member have a separate action plan covering all his/her areas of responsibility?
• Do the tasks in the CM plan follow a logical sequence?
• Is the CM plan subject to at least six monthly tests and updates?

Crisis Communication Infrastructure

• Are public service announcements feasible as a means of communication?
• Is the reliance on radio broadcasts dependent on the existence of radio towers?
• Is there a planned structure for communications, pre-approved messages, and dated voice mail?
• Is the reliance on landlines over cellular phones because of stability and availability?

Resource

Goh, M. H. (2016). A Manager's Guide to Auditing and Reviewing Your Business Continuity Management Program. Business Continuity Management Series (2nd ed.). Singapore: GMH Pte Ltd.

Extracted from "BCM Questionnaires 10: Crisis Management"

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